FAQ

​How Do I Place An Order?

 

Just add items to your basket and proceed to checkout.

Please email me at twisted.pixie@live.co.uk with any questions or requests for personalisation or questions about commissions

Payment and Shipping

Jewellery will be presented on a handmade display card and with a handmade paper bag for safekeeping.  All items will be secured for posting in a padded envelope. I will post within three days using second class post.  If you require other postage or payment options, please contact me.

​Secure Ordering & Payment Options

 

Paypal allows you to pay securely with your Paypal account, debit or credit card. Please contact me if you would like to pay by bank transfer.

Returns & Refunds

 

I have a 'no quibble' return policy, but will not refund postage costs unless the item is faulty.

 

Privacy Policy

I won't retain your details unless you ask me to. I will never pass on any information about you to a third party without your express permission.

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